y999's Privacy Policy —
Your information is safe with us

y999 ("we", "our", "platform") operates a safe and transparent online entertainment service for players in Bangladesh. We firmly believe that your personal information is your right — and protecting that right is our responsibility.

This Privacy Policy ("Policy") explains what information y999 collects, how it is used, with whom it is shared, and what rights you have over your information. This Policy applies whenever you use the y999 website or any related services.

By continuing to use y999's services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully before using our services.

y999 collects only the information necessary to operate our services properly, improve your experience, and keep financial transactions secure.

2.1 Information You Provide Directly

Information you provide yourself during registration, login, or account management:

• Full name and username
• Date of birth (for age verification — our services are for users aged 21 and above only)
• Mobile phone number
• Email address (if provided)
• Payment account details — such as your bKash, Nagad, Rocket, or Upay number
• Messages and conversation details when you contact our support team

2.2 Automatically Collected Information

When you use y999, our system automatically collects certain technical data:

• IP address and geographic location (up to country level)
• Device type, operating system, and browser information
• Pages visited, session duration, and browsing activity
• Transaction information — history of deposits, withdrawals, and betting activity
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive transaction verification data from third-party payment processors such as bKash, Nagad, Rocket, and Upay. This information is used solely for financial security and fraud prevention purposes.

y999 uses your information for the following legitimate purposes:

3.1 Account and Service Management

• Creating, verifying, and maintaining your account
• Ensuring the security of the login process
• Processing deposits and withdrawals
• Delivering bonuses, promotions, and rewards
• Managing VIP membership and cashback programs

3.2 Safety and Security

• Preventing fraud, money laundering, and unauthorized access
• Detecting and investigating unusual account activity
• Ensuring age verification (for users aged 21 and above only)
• Effective implementation of responsible gaming tools

3.3 Communication and Support

• Resolving your issues via 24/7 live chat and email
• Sending important account-related notifications
• Informing you of changes to our policies

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new game categories and features

4.1 Payment Partners

To process your financial transactions (deposits and withdrawals), we share the necessary information with our authorized payment service providers — bKash, Nagad, Rocket, and Upay. These third parties follow their own privacy policies and use the information only for transaction processing purposes.

4.2 Technology and Service Providers

To operate our technical infrastructure, we work with selected technology partners — such as game software providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, etc.) and cybersecurity providers. These partners may only use information within the scope of their designated tasks.

4.3 Legal Obligations

If required by a court order, regulatory authority directive, or to fulfil a legal obligation, y999 may be required to disclose information under applicable law.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

y999 uses cookies and similar technologies to improve your browsing experience and maintain service functionality.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the site to function properly — maintaining login sessions, security verification, and so on. Without these cookies, the service cannot operate.
• Functional Cookies: Used to remember your preferences such as language, display settings, and so on.
• Analytics Cookies: Used to understand which pages are visited and how users interact with the site — this helps us improve our services.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies entirely may limit some functionality of the site.

6.1 Security Measures

y999 uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) Encryption: All data transmitted between your browser and our servers is encrypted.
• Data Encryption (at-rest): Sensitive information stored on our servers is also kept in encrypted form.
• Access Controls: Only authorized staff can access information, and only for specific operational purposes.
• Regular Security Audits: Our systems are regularly tested and updated to address cyber threats.

6.2 Data Retention Period

We retain information for as long as your account is active and for as long as necessary to meet applicable legal and regulatory obligations. Financial transaction records are retained for a defined period in accordance with legal requirements. Information that is no longer needed after an account is closed is securely deleted.

As a user of y999, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we have collected about you. In response to such a request, we will provide you with a summary of the information collected.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Please note that some information required to fulfil legal obligations may not be immediately deletable.

7.4 Right to Object to Processing

You may object to the processing of your information for a specific purpose. However, this may not be possible where it is essential to the operation of the core service.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team. After verifying your identity, we will endeavour to respond within a reasonable timeframe.

y999's services are for users aged 21 and above only. We do not intentionally collect personal information from any minor.

If it comes to our attention that a minor has registered on our platform, we will immediately close the relevant account and delete the information collected. If you believe a minor is using our services, please notify us immediately.

The y999 platform integrates certain third-party game and software services. These third-party providers have their own privacy policies, for which y999 is not responsible.

Payment service providers — bKash, Nagad, Rocket, and Upay — manage your transaction information in accordance with their own policies. We recommend that you also read the privacy policies of these services.

y999 may update this Privacy Policy from time to time. Changes may occur due to service improvements, technological changes, or legal requirements.

For significant changes, we will notify you via your registered contact details or display a notice on the website. Continuing to use the service after a change is made will be considered acceptance of the updated Policy.

For this reason, we recommend that you visit this page periodically.